Refund & Credit Policy

01Overview

This Refund & Credit Policy (“Policy”) explains how refunds, cancellations, and credits are handled for all purchases and interactions with Air By Lexvor Inc. (“Air,” “we,” “our,” or “us”).

Because Air provides AI-powered digital services, rewards programs, and partner network access through SMS/RCS, our offerings differ from typical retail products. By using our Services or making a purchase, you agree to this Policy, along with our Terms and Conditions and Privacy Policy.

02Non-Refundable Services

Unless otherwise required by law, the following are non-refundable:

• AI usage packages, message credits, or SMS-based interactions once delivered.
• Purchased or promotional Air Points, tokens, or rewards credits.
• Subscription or early-access fees for introductory programs.
• Partner network or third-party merchant purchases made through Air.
• Administrative or activation fees associated with network or partner services.

These digital services are considered delivered at the moment of activation or use and therefore cannot be returned.

03Refund Eligibility

Refunds may be granted only under the following limited circumstances:

1. Duplicate Charges: If a billing error results in multiple payments for the same service.
2. System Failure: If Air’s network prevents delivery of paid digital content or services for more than 72 hours and the issue is verified by our support team.
3. Regulatory Compliance: If federal or state law requires reversal of a transaction.

Refunds will be issued to the original payment method used for purchase, typically within 7-10 business days after approval.

04Mobile Line Payments

• A payment for an AiR phone line is refunded only when you ask for it and nothing was used from it: no calls, texts or mobile data on the line, and no AI credits spent from that payment.
• If any service was used, the payment is not refunded. If you ask, we will tell you what usage we found.
• If your line does not work because of a fault on our side or our network provider’s side, and we confirm it, we credit the days it did not work against your next bill.
• Cancelling stops future payments. It does not refund the current month.
• Refunds go back to the original card. We confirm when the payment processor accepts the refund; your bank decides when it appears.

05Reward Points, Credits, and Tokens

• All Air Points, Rewards Credits, and Tokens have no cash value and cannot be exchanged for currency or transferred between accounts.
• Points and credits may be revoked in cases of fraud, misuse, or policy violations.
• Promotional or bonus points are final and not eligible for refund or cash redemption.
• Users may, at Air’s discretion, receive courtesy credits in lieu of cash refunds for verified technical issues.

06Partner and Third-Party Purchases

If you complete a purchase through a partner merchant or third-party provider using Air:

• The partner’s own refund or return policy applies.
• Air By Lexvor Inc. and Lexvor Inc. are not responsible for product defects, delivery delays, or partner-specific billing errors.
• Any disputes should be directed to the merchant identified on your receipt or transaction confirmation.

Air may assist in communicating with the merchant but does not control or guarantee outcomes.

07Subscription and Early Access Fees

Subscription and early-access fees are used to fund system development, maintenance, and early access privileges.

• These fees are non-refundable once activation occurs, even if features change or are removed.
• If an early-access program is permanently discontinued before the advertised access period ends, Air may issue pro-rated credits toward future programs or services.

08Corporate Gift Credits and Promotional Offers

From time to time, Air may issue corporate spending credits or partner discounts via SMS.

• These are promotional in nature, non-transferable, and cannot be redeemed for cash.
• Expiration dates and conditions will be specified in the message or offer.
• Misuse, resale, or duplication of codes will result in immediate revocation.

09Requesting a Refund or Credit

To request a refund or credit review:

1. Email tech@airbylexvor.com with your name, phone number, transaction ID, and reason for request.
2. Allow 5-7 business days for preliminary review.
3. If eligible, Air will issue a credit or refund to the original method of payment.

Air reserves the right to request proof of purchase or additional verification to prevent fraud.

10Chargebacks and Disputes

Filing a credit-card chargeback without first contacting Air may delay resolution. Repeated or unsubstantiated chargebacks may result in account suspension or forfeiture of rewards points.

Air works with payment processors in full compliance with PCI-DSS and FTC regulations.

11Compliance with Law

This Policy is governed by the laws of the State of Wyoming and complies with all applicable U.S. consumer protection, FCC, and financial regulations.

Certain states (including California, Colorado, and Massachusetts) may grant users additional refund rights for specific types of digital goods; Air will comply where required.

12Updates to This Policy

Air By Lexvor Inc. may revise this Refund & Credit Policy to reflect changes in products, regulations, or operational practices. The latest version will always be available at www.airbylexvor.com/refund-policy.

Continued use of Air’s Services after changes take effect constitutes acceptance of the updated Policy.

13Contact Information

For all refund or billing-related inquiries: